Maruti No.1 in JD Power survey for 10th straight year

New Delhi, 28 October 2009: India's largest car maker Maruti Suzuki India Ltd.(MSIL) has topped the list for the tenth consecutive year for customer satisfaction in the country, according to the survey by global market research firm JD Power.

In a survey, 'JD Power Asia Pacific 2009 India Customer Service Index (CSI) Study', Maruti Suzuki India scored 824, on a scale of 1,000 points, followed by Honda Siel Cars India Ltd.(HSCI) at 791 and Mahindra & Mahindra (M&M) at 757.

"For the tenth consecutive year, MSIL ranks highest in customer satisfaction with authorised dealer service in India. MSIL performs particularly well in the service advisor and service facility factors," J D Power said.

Only MSIL and HSCI bettered the industry's average score of 785.

The other major car makers in the top ten are Toyota (754), Mahindra-Renault (750), Tata Motors (750), Chevrolet (748), Hyundai (743), Ford (733), Fiat (727) and Skoda (722), JD Power added.

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